Your Privacy Is Our Commitment: By registering or using the platform, you agree to this Privacy Policy. We never sell your data.
1. Introduction
Kix8 (referred to herein as "we" or "the Platform") is a trusted online gaming platform. We believe that every user's personal information is their own — and protecting it is our responsibility.
This Privacy Policy ("Policy") explains what information kix8 collects, why it collects it, how it uses it, and how your information is kept secure. This Policy has been written in English for the convenience of our Bangladeshi users.
By using kix8's website, app, or any of our services, you are deemed to have accepted this Privacy Policy. If you have any questions, feel free to reach out to our support team.
This Policy has been developed in accordance with international data protection standards (GDPR-inspired principles).
2. Information We Collect
Kix8 collects two types of information — data you provide directly, and data collected automatically. Details are outlined below:
Directly Provided Information:
- Name, Date of Birth, and Gender
- Mobile Number & Email Address
- Mobile Banking Account Details (Mobile Banking/Nagad/Rocket Number)
- National ID or passport number (for KYC verification)
- Address and Country Information
Automatically Collected Information:
- IP Address & Device Information
- Browser Type and Operating System
- Time Spent on the Platform and Pages Visited
- Gaming Activity and Betting History
- Login Time & Location Data
- Data Collected via Cookies and Tracking Technologies
We only collect information that is necessary to provide our services. No unnecessary personal data is ever requested.
| Type of Information |
Reason for Collection |
Mandatory? |
| Name and Date of Birth |
Age Verification and Account Identity |
Yes |
| Mobile Number |
OTP Verification & Payment |
Yes |
| Email |
Communication & Notifications |
Yes |
| NID/Passport |
KYC Verification |
Applicable on withdrawals |
| IP Address |
Security and Fraud Prevention |
Automatic |
| Gaming History |
Account Activity Records |
Automatic |
3. How Your Information Is Used
Kix8 uses the information collected under this Privacy Policy for specific, limited purposes only. We never use your information in any unauthorized manner.
- Account Management: To support registration, login, and account security.
- Payment Processing: To process deposit and withdrawal transactions.
- Identity Verification: As part of our KYC process to prevent fraud and money laundering.
- Customer Support: To assist our support team in resolving issues and handling complaints.
- Promotions and Bonuses: To send you relevant offers based on your activity.
- Responsible Gaming: Identifying unusual gaming patterns to provide appropriate assistance.
- Legal Obligations: To provide information as required by government or regulatory bodies.
- Platform Improvement: To analyze user experience and improve our services.
What we don't do: Your personal information is never sold or rented to third-party advertisers.
4. Data Retention & Period
Your information is stored on secure servers. All data is protected with AES-256 encryption.
- All data is retained for as long as the account remains active.
- Even after account closure, for legal purposes, up to 5 Years Certain data may be retained for up to this period.
- Financial transaction records are retained long-term for regulatory compliance.
- If you request deletion of your data, any information not subject to legal retention will be deleted within 30 days.
Data Location: Your information is stored in a secure cloud environment and can only be accessed by authorized personnel.
5. Data Sharing Policy
Kix8 does not generally share your personal information with third parties. However, there are certain circumstances where sharing may be necessary:
-
Payment Processors: Exclusively for processing transactions with mobile banking partners such as Mobile Banking, Nagad, and Rocket.
-
Security Partners: Trusted technology partners for fraud detection and cybersecurity.
-
Government Authorities: In response to a legal order or a request from a regulatory authority of the Government of Bangladesh.
-
Game Providers: Only the minimum data necessary to operate third-party games.
Important: Even in the above cases, all relevant partners are bound by strict confidentiality agreements and may not use your information for any other purpose.
6. Cookie Policy
Kix8's website and app use cookies and similar tracking technologies. These help improve your browsing experience and keep the platform running effectively.
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To better understand user behavior and enhance the platform.
- Marketing Cookies: To show you relevant promotions — you can opt out at any time.
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.
7. Your Rights
Under kix8's Privacy Policy, you have the following rights over your data:
- Right of Access: You may request a copy of the information we hold about you at any time.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request the deletion of any data not subject to legal retention requirements.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Data Portability: You can receive your information in a structured format.
- Right to Object: You may opt out of marketing communications at any time.
To exercise any of these rights, please contact us:
[email protected]. All requests will be responded to within 30 days of receipt.
8. Security Measures
Kix8 employs industry-standard technology to protect your data. Our security framework operates on multiple layers:
- SSL/TLS Encryption: All data transmissions are encrypted.
- AES-256 Storage Encryption: Stored data is protected with industry-leading encryption.
- Two-Factor Authentication (2FA): An additional layer of security for your account.
- Firewall and DDoS Protection: Active monitoring to prevent cyberattacks.
- Regular Security Audits: Regularly reviewed by a third-party expert team.
- Staff Training: Staff who handle data undergo strict confidentiality training.
kix8 will never ask for your password, OTP, or PIN via phone, SMS, or email. Any such request is fraudulent — please report it to us immediately.
9. Child Protection
Kix8 is strictly prohibited for anyone under 18 years of age. We do not knowingly collect personal information from minors.
- Date of birth is verified at the time of registration.
- Government-issued ID may be requested to verify age in cases of doubt.
- If a user is identified as a minor, their account is immediately closed and all associated data is deleted.
A note for parents — if your child has accidentally created a kix8 account, please contact our support team right away.
10. Policy Changes
Kix8 reserves the right to update or modify this Privacy Policy, in whole or in part, at any time. When changes are made:
- The "Last Updated" date at the top of the page will be revised accordingly.
- A notification will be posted on the platform for any significant changes.
- Any changes will be communicated to your registered email address.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.